The Raven’s Parlour Bookstore Privacy Policy

Introduction

The Raven’s Parlour Bookstore regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Raven’s Parlour Bookstore users, and conforms to Internet privacy standards.

Collection of Information

In order to use The Raven’s Parlour Bookstore website, we may require information from you in order to provide the best service possible.

Correspondence may also be collected and stored, in regard to your name, address and postcode, and sales, support and accounts.

Use of Collection Information

Any details collected from The Raven’s Parlour Bookstore customers will only be used to provide you with our products and/or services, and a high level of customer service. It will not be passed on to any other parties.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at ravens@esc.net.au

Access to Collected Information

If your personal details change, or if you no longer desire our service, you may correct, update, delete or deactivate them by emailing us at ravens@esc.net.au

Orders

If you purchase a product or service from us, we may request certain personal identity information from you, such as contact information (name, phone or email, and postal address) and financial information (credit card number, expiration date, and CVV code).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Raven’s Parlour Bookstore uses personal identity information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, you can request to be removed from mailing lists by emailing us at ravens@esc.net.au.

Third Parties

The Raven’s Parlour Bookstore does not share any information with third parties.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on The Raven’s Parlour Bookstore site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Raven’s Parlour Bookstore.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

The Raven’s Parlour Bookstore Security Policy

The Raven’s Parlour Bookstore uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by The Raven’s Parlour Bookstore or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Raven’s Parlour Bookstore.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a short time after ordering. We will send your goods via Australia Post within one to two business days; however if goods are unavailable delivery will be made when goods become available.

If you wish to query a delivery please contact us at.ravens@esc.net.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at ravens@esc.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems. We comply with Australian Consumer Law as set out at https://www.moneysmart.gov.au/media/347756/kit-acl-factsheet-shopping-rights.pdf

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. The Raven’s Parlour Bookstore will not be responsible for parcels lost or damaged in transit if you choose not to insure.



Address:

The Raven’s Parlour Bookstore,

66 Murray Street 
Tanunda SA 5352

Phone:
(08) 8563 3455